FAQs about Motor Vehicle Insurance

The following are some of the questions you may want to ask concerning Motor Insurance;

1] Do you any hidden costs in your prices? 

No, the car insurance quotes you receive from us are the lowest rates negotiated from our panel of insurance companies in Kenya. These are competitive car insurance rates and you may not get them elsewhere in Kenya.

2] Can I pay the premiums in instalments?

If it’s not possible to pay the full premiums in full, you may pay 50% of the premiums, the provider will issue a 1 month policy which is then extended when you complete the payment.

3] Can I get a courtesy car in case my car is in the garage?

Yes, some of our packages include a courtesy car. For others, you can add this optional benefit along with other benefits like personal accident cover, extra limits for windscreen damage and radio cassette damage.

4] Do I need the valuation of my car?

Yes, valuation of the vehicle is required to complete the car insurance policy. On your quote for car insurance, we will use the closest known market value of the vehicle and once the cover is placed, we will issue a valuation letter/slip which you can use to request a FREE valuation at the appointed valuation outlet. However you will be required to present a copy of logbook for your car.

5] What’s covered on this policy?

This policy will cover fire, theft, accidental damage to the vehicle and third party liabilities. We advise that you include other additional benefits such as excess protector and political violence cover to your policy to make it fully comprehensive.

6] What if I have more than one car?

Congratulations, you might be able to qualify for a discount on your car insurance by taking out a fleet car policy. Most insurers give discounts to owners of fleets [more than 2 cars]. Are you a good driver? If you have a low claims ratio, you could qualify for a further discount on your car insurance quote in Kenya.

6] Will you handle my claims? How long does it take?

Yes, our claims team will assist you in the unfortunate event that you have a claim. For small claims, you can expect to have it processed in less than 5 working days if it’s been fully documented. Rest assured, our team will make sure you are back on the road as quickly as possible.

7] What documents do I need?

After reviewing and agreeing to your online quote for motor insurance, we will need a copy of your National ID/Passport, driving license and logbook of the vehicle in order to place your car insurance. We are required to comply with the Anti-Money Laundering Laws and Regulations to provide basic minimum know Your Customer [KYC] Documents.